๐Ÿค‘ Bed bugs! - Review of Great Wolf Lodge, Fitchburg, MA - Tripadvisor

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Great Wolf Lodge Williamsburg: bedbugs - See traveller reviews, It would have been nice, but the first night apart of my group had BED BUGS in there room and was bitten. They need to do better. Date of stay: January


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Great Wolf Lodge in Thurston County responds to bedbugs Facebook post | Q13 FOX News
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Great Wolf Lodge Infested with Bedbugs?
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Does Great Wolf Lodge still have bed bugs in ? In this article the.


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Great Wolf Lodge in Thurston County responds to bedbugs Facebook post. Posted This is an archived article and the information in the article may be outdated. Please look at It may have been removed or the privacy settings of the post may have changed. Help Center Copyright ยฉ , KCPQ.


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Do yโ€™all have bedbugs

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Great Wolf Lodge Traverse City: Confirmed Bed Bugs - See traveller reviews, Reviewed 31 January While our room was treated, we did not have access to our personal bonusmoneyslots.site 7 hours-literally all day and evening.


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Woman Severely Bitten By Bedbugs At Atlantis Paradise Island Sues Resort

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Great Wolf Lodge: Bed bugs! - See traveler They also told me they have never had a bed bug incident at their hotel. That is a lie and.


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View customer complaints of Great Wolf Lodge, BBB helps resolve disputes with the services or I cant rebook because i dont even know when i will have funds to make that possible. Guest has been provided a full refund as of 3/21/ The hotel rep forwarded me the "investigation report" and said no, no bedbugs.


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View customer complaints of Great Wolf Lodge, BBB helps resolve disputes with the services or I cant rebook because i dont even know when i will have funds to make that possible. Guest has been provided a full refund as of 3/21/ The hotel rep forwarded me the "investigation report" and said no, no bedbugs.


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Great Wolf Lodge Traverse City: Confirmed Bed Bugs - See traveller reviews, Reviewed 31 January While our room was treated, we did not have access to our personal bonusmoneyslots.site 7 hours-literally all day and evening.


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Read verified reviews from real guests of Great Wolf Lodge Williamsburg in Stayed in February A couple of the lifeguards weren't as friendly as they should have been, seemed Maybe the air vents can be change because my allergies were an issue.. The bed was comfortabLe and the showers was great.


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BED BUGS ATTACK at Great Wolf Lodge and In and Out Review

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View 8 user-submitted bedbug reports for Great Wolf Lodge or report another bed members (who do not have any bites) slept on the regulat beds in the room.


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Couple Says Atlantis Paradise Resort Let The Bedbugs Bite

I was told that i had to follow the policy put in place. It wasn't even disclosed to us that a lot of their attractions were shut down indefinitely to begin with. Also by rebooking the rate of stay changes and i cant even make that kind of commitment when i dont even know how or when im going to work. On the way home, I had to call three separate times before I was finally able to speak to someone. We are awaiting confirmation from the guest and mailing information to have this request fulfilled. The guest experienced issues with the dining package so we refunded the cost of said dining package. Office: E-mail: jhatfield greatwolf. My state has issued a stay in place order until April 7th. The cancellation fee will be refunded as the guest's stay dates are included in our extended lodge closure. I cant rebook because i dont even know when i will have funds to make that possible. We are in Green Bay, WI and Stillwater, MN, so the offer of a themed suite, which sleeps a max of 6 people and is not the Timber Wolf Condo that we regularly rent, is not going to be helpful to us. As a matter of policy, BBB does not endorse any product, service or business. Need to file a complaint? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They wanted to resolve the issue by changing my reservation or holding. Also i was laid off from my job as of yesterday and have no income. The offers still stand should they be opted into and Mr. Yes, we did get a refund for the amount they charged when we were not even there, but it took them approximately 2 weeks and multiple phone calls which I feel is completely unacceptable. We were wasting to much time on dealing with issues. The service opportunities detailed in the original complaint were addressed while the guest was on property. That representative placed me on hold until I rang back through and got another representative. For reference, I have also attached the email thread had between Mr. After careful consideration with the local executive team in Wisconsin Dells, we are able to issue a complimentary future night's stay in a themed suite of the guest's choice that will be valid for 1 year from the issue date. My job falls under the non essential businesses. We checked in than the guy gave us food vouchers and we asked about the pool hours which it was explained earlier. I have shared your concerns with the executive leadership team in the Dells and you should hear back from a member of our pack within the next 3 business days. I explained this is unacceptable since they had a system issue AND I did not authorize this additional charge. This offer was declined by the guest and the request for a refund of the Affirm loan was placed by the guest and denied by the leadership team in Garden Grove, CA. I want a full refund to help my family and I at this time. I asked for my funds to be returned immediately. We are due payment for services rendered and we understand there is a disagreement on this with Mr. Please close this case. I was refused and kept being told they are only giving me options and nothing more. BBB Business Profiles generally cover a three-year reporting period. We booked a room through Expedia, but during the process, Expedia changed the date. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Please let us know if you need any further assistance. Finally, another person came on and said I have to wait at least 5 business days to get my money back. The guest then asked to escalate to Corporate where I entered the conversation in support of the decisions made by the local team. I have also submitted an update request for the specific FAQ question listed in the complaint to indicate that the Flex Trip Insurance option is non-refundable to be consistent with how it is described in other FAQ questions. As a gesture of hospitality, we are placing an additional adjustment to Mrs. Irregardless, our stance will not change. This virus does not have an expiration date I do not feel comfortable keeping this reservation. A refund of the stay is not appropriate as it is not value for value with the issues experienced. BBB Business Profiles may not be reproduced for sales or promotional purposes. I called the resort to try and get a full refund and i was refused. This is a world wide virus that is spreading and I do not want to put any of my kids at risk. We are a resort and the guest stayed overnight, using the room and facilities. Status: Answered. File a Complaint. Well we booked a stay at the Great wolf Lodge because I had to work the next day and i had to stay local close to work but needed to get away from work and have a relaxing moment with family and enjoy time and relax from work stress. That refund will be processed in the next business days. The guest became increasingly antagonistic see attached. I am copying Jessie Dallaire, Director of Guest Services as a point of contact on-property who will help fulfill the offer mentioned above. Customer Response. I asked for compassion and that even a fee of 50 bucks could be a meal for my kids. We got to hotel the hotel to a long time for checking people in and check in was at 4pm and water park closed at pm we felt rushed one because we had 4 and a half hours to enjoy pool. I sincerely apologize on behalf of Great Wolf Lodge - Wisconsin Dells for the condition of the room you were rented. Email this Business. If we had, it would have had an influence on the decision made by Richard. We are not a retail store that has a returns or refund policy. The representative said that's policy and the call ended. I have stated many times that it's my extended family and I who take our yearly trip to the GWL. We have a cancellation policy where guests can potentially receive a partial refund of their stay, depending on how far in advance the reservation is canceled. Upon check out, Great Wolf charged us themselves for another night without my authorization. I am due back this cancellation fee as this is not a cancellation for any other reason other than this being a resort we're tourist come to. The discrepancy in the cost originally viewed by Mrs. BBB is here to help. My family now has no grocery money thanks to them taking money they were not even authorized to take. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. So i have no income. She placed me on hold for quite some time. SO with this order in place i cannot go back to work until after april7th. Great Wolf Resorts. So than we had to go back up to front desk and waste more time.{/INSERTKEYS}{/PARAGRAPH} Part of the complaint centers around time lost in the water park, but the guest had access to the park on their entire day of departure. Customer Complaints Summary. I have explained that to the business and hope they can understand that. At no point was the guest threatened should they choose to file a complaint with the BBB; in fact, we informed the guest it was their right as a consumer to do so. BBB Business Profiles are subject to change at any time. Status: Resolved. I contacted Wolf Lodge to cancel my reservation due to the health concern of Corona Virus due to one my children's being 3 month old. Great Wolf bears no responsibility for this choice and this is where our offer for up to 4 day passes originated as we wanted to provide the guest's family with time to play together in the water park. We worked with Expedia to resolve this issue. For your reference, details of the offer I reviewed appear below. I have not waited the full five business days yet We are on business day 3 , but this is not an acceptable way to run a business. I had a reservation for my kids spring break april 6th to april 8th. Sort By. Even then i dont even know if the company will reopen. Thank you for taking the time to bring this concern to our attention. {PARAGRAPH}{INSERTKEYS}Years in Business: Reasons for BBB Rating. This person told me they knew there was a system issue. The guest lost time in the water park, so we extended an offer to come play in the park for an entire day at no cost. I've tried writing reviews and reached out on Facebook and via telephone call and I feel like I'm being brushed off. The latter two offers were declined by Mr. The guest opted not to take advantage of this by scheduling time at another area attraction. Please let me know if you do not and I will continue to pursue this for you.